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Chiltern Railways (CH)
Information last updated 20 November 2012 09:17
- Company name
- Chiltern Railways
- Managing director
- Rob Brighouse
- Head office
-
Chiltern Railways
Great Central House,
Marylebone Station,
Melcombe Place,
London
NW1 6JJ08456 005 165
- Network map
-
Download network map
Support & information
- Customer services
- Monday-Friday 08:30-17:30
- Primary phone
- 08456 005 165
- Fax
- 01926 729 914
- Address
-
Chiltern Railways
Banbury ICC
Merton Street
Banbury
Oxfordshire
OX16 4RN - Web
- www.chilternrailways.co.uk/get-in-touch/
- Note
-
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
Please email your queries, refund requests or comments using the online form on our website, call us on 08456 005 165 (Mon-Fri 0830 to 1730), or write to us at:
Customer Services
Banbury ICC
Merton Street
Banbury
Oxfordshire
OX16 4RNBusiness cheques are accepted. They must be made payable to Chiltern Railways and should have the full details of the company name and address on the back, preferable with a company stamp.
- Lost property
- Monday-Friday 12:00-20:00
- Primary phone
- 08456 005 165
- Fax
- 0207 333 3002
- Address
-
Chiltern Railways Lost Property
Marylebone Station
Melcombe Place
London
NW1 6JJ - Web
- www.chilternrailways.co.uk/get-in-touch/rep...
- Note
-
You will be contacted only if your item is found.
Should you not hear from us within two weeks of enquiring, this unfortunately means that your item was not handed in.
Lost Property Office opening hours : Monday to Friday, 1200 to 2000.
- Assisted travel
- Monday-Sunday 07:00-20:00
- Primary phone
- 08456 005 165
- Minicom / Textphone
- 08457 078051 (For customers with hearing impairments)
- Address
-
Chiltern Railways
Banbury ICC
Merton Street
Banbury
Oxfordshire
OX16 4RN - Web
- www.chilternrailways.co.uk/your-journey/dis...
- Note
-
We recommend that you book assistance at least 24 hours in advance of travel.
A copy of the Chiltern Railways Disabled Persons Protection Policy (DPPP) is available from the Chiltern Railways website chilternrailways.co.uk/help
Ticketing & fares
- Telesales
- Monday-Sunday 07:00-20:00
- Primary phone
- 08456 005 165
- Web
- www.chilternrailways.co.uk/tickets
- Note
-
Tickets are also available online from the Chiltern Railways website. Advance Tickets for single journeys on Chiltern Railways start at £5 one-way.
Try our new mobile app to view times and buy tickets on your mobile! View details.
- Group travel
- Monday-Friday 09:30-16:30
- Primary phone
- 01494 420117
- Address
-
Chiltern Railways
Group Travel Service
Bicester North Station
Chiltern Approach
Buckingham Road, Bicester
OX26 6EF - Web
- www.chilternrailways.co.uk/tickets-and-fare...
- Note
-
Book your Group Travel tickets via our Business Travel office on 01494 420117 (Mondays to Fridays, 0930 to 1630). Advance booking is essential. Tickets can be collected from the office (Bicester North station) or posted to you - please allow 3 working days.
View details online.
- Business travel
- Monday-Friday 09:30-16:30
- Primary phone
- 01494 420177
- Fax
- 01494 420170
- Address
-
Chiltern Railways
Business Travel Service
Bicester North Station
Chiltern Approach
Buckingham Road, Bicester
OX26 6EF - Web
- www.chilternrailways.co.uk/plan-your-journe...
- Note
-
Business travel account services
- With one phone call, fax or email, you can book all your tickets, reserve seats and get journey planning advice for the entire National Rail network.
- Complete itemised journey itinerary with onward connection information and any restrictions that apply.
- Advice on Standard and 1st Class travel.
- Immediate confirmation.
- Seat, sleeper and dining car reservations where available.
- London Underground Travelcards.
- Order season tickets for your employees by phone or fax.
- Tickets setn to you by First Class post, or collect them from our Business Travel Centre at Bicester North Station.
- All for free.Not a penny extra.
View details and apply.
- Seat reservations
- No
- Penalty fares note
-
Passengers travelling with Chiltern Railways must carry a valid ticket for their entire journey.
Tickets can be purchased from ticket offices or ticket machines. Where this is not possible, a 'permit to travel' should be purchased from the machine on the station, when none of this is available, tickets should be purchased at the first opportunity during the journey.
Failure to purchase a valid ticket for the entire journey may leave passengers liable to pay a penalty fare of £20 or twice the appropriate full single fare to the next station stop, whichever is the greater.
- Penalty fares apply
- Yes
Onboard facilities
- Cycle policy
- Yes
- Primary phone
- 08456 005 165
- Address
-
Chiltern Railways
Banbury ICC
Merton Street
Banbury
Oxfordshire
OX16 4RN - Web
- www.chilternrailways.co.uk/cycles
- Note
-
There is no charge for carrying a bicycle on our trains.Reservations not required.
Restrictions apply
On Mondays to Fridays you can also use most of our trains. The only exceptions are our busiest peak hour services. For the safety and comfort of all our passengers, bikes are not allowed at any point during the journey on any train:
- Arriving London Marylebone or Birmingham Moor Street from 0745 to 1000.
- Leaving London Marylebone or Birmingham Moor Street from 1630 to 1930
We are sorry that bikes can not be taken on rail replacement buses at any time. There are no restrictions on folding bikes at any time, provided they are fully folded.
- Telephones
- No
Engineering work
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