Train operators
Arriva Trains Wales- c2c
- Chiltern Railways
- CrossCountry
- East Coast
- East Midlands Trains
- Eurostar
- First Capital Connect
- First Great Western
- First Hull Trains
- First TransPennine Express
- Gatwick Express
- Grand Central
- Greater Anglia
- Heathrow Connect
- Heathrow Express
- Island Line Trains
- London Midland
- London Overground
- London Underground
- Merseyrail
- Northern Rail
- ScotRail
- South West Trains
- Southeastern
- Southern
- Stansted Express
- Virgin Trains
- Company name
- ScotRail
- Managing director
- Steve Montgomery
- Head office
-
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ08700 005151
- Network map
-
Download network map
Support & information
- Customer services
- Monday-Sunday 07:00-22:00
- Primary phone
- 0845 601 5929
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
PH33 6WX
- Lost property
- Monday-Saturday 07:00-19:00
- Primary phone
- 0141 335 3276
- Assisted travel
- Monday-Sunday 07:00-22:00
- Primary phone
- 0800 912 2 901
- Minicom / Textphone
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
PH33 6WX - Note
-
Disabled Persons Protection Policy can be downloaded from our website or by contacting our Customer Relations Team at the address provided in the document. You can also telephone or write to us.
Ticketing & fares
- Telesales
- Monday-Sunday 07:00-22:00
- Primary phone
- 08457 55 00 33
- Note
-
Tickets are available to be collected from a large proportion of our stations as Ticket on Departure.
We require at least 5 working days for the postage of tickets.
Overseas visitors to Scotland can book their tickets online or via our call centre on +441 752 675670, in advance of travel on ScotRail trains. The new facility accepts overseas payment cards, with tickets collected at train stations on arrival in Scotland.
No cheques accepted
We also offer a next day delivery service for customers. This is a premium service with a £5 charge applied for it's use.
- Group travel
- Yes
- Primary phone
- 08457 55 00 33
- Seat reservations
- Yes
- Note
-
Free to ticket holders Reservations can be made up to 1800 hours the day before you travel.
- Penalty fares note
-
Penalty fares are not in operation on ScotRail services.
- Penalty fares apply
- No
Onboard facilities
- Cycle policy
- Yes
- Note
-
Carried free of charge. Reservations are essential on long distance services. No tandems are carried.
- Telephones
- No
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